All orders will be shipped via UPS ground with 3 to 5 day delivery. Shipping costs are the responsibility of the purchaser. Each order will be insured.
If you receive a damaged box immediately call UPS at 1-800-742-5877 and enter a claim. It is prudent to take a picture of the damaged box. For the UPS call have your tracking number available along with the value of your purchased item.
Because customer satisfaction is our prime objective it would be helpful to know about the above by calling 3Oaks Pottery at 321-724-8924 and asking for Timothy or emailing at email@example.com